LANEKSAI Consulting

Workflow Review

Before choosing an AI tool, map the task.

A useful implementation begins with a clear picture of what currently happens, who is involved, what information is used, and where time is lost.

Workflow worksheet — six questions

1

What starts the task?

Customer inquiryNew documentMeetingRequest from an employeeRecurring deadline
2

What information is needed?

Email contentClient notesFormsSpreadsheetsPrevious documentsInternal instructions
3

What work is repeated?

CopyingRewritingSummarizingCategorizingFormattingChecking
4

Where does the process slow down?

Waiting for informationUnclear responsibilitiesInconsistent formatsRepeated correctionsManual transfers between tools
5

What requires human judgment?

ApprovalSensitive communicationLegal interpretationPricing decisionsClient-specific decisions
6

What should the final result look like?

EmailSummaryDocumentChecklistClient responseOrganized record

The process

How a review works

01

Initial conversation

Understand the business, the task, and the current problem.

02

Process mapping

Document the steps and identify repeated work.

03

Opportunity review

Determine whether ChatGPT, templates, automation, or a simpler process would help.

04

Recommendation

Present a practical plan with priorities.

05

Implementation

Create and test the selected workflow.

06

Training and refinement

Teach the user and improve the workflow based on real use.

Preparation

What to bring to the first conversation

The more specific the information, the more useful the review. Even rough notes are helpful.

One or two examples of the task
Current instructions (if any exist)
Tools currently used
Approximate time spent on the task
Common mistakes or delays
Desired result
Privacy or compliance concerns

A small pilot is often better than a large AI project.

Starting with one specific task makes it easier to measure whether the approach is working before expanding it.